Ncr pos screen blank

The POS application displays a blank screen upon startup.

Use the following information to determine the problem’s possible cause and solution.

Possible causes

This event may be caused by any of the following factors:

This error may occur because the POSClientConnectionManager service is not running in Windows Services.

Solution

Start or restart the service in Windows Services. Follow these steps:

1. Close the POS application.
2. Go to Windows services.
3. Start or restart the PosClientConnectionManager service.
4. Relaunch the POS application.

The HostIP in the %PROGRAMDATA%\NCR\AdvancedStore\POS\Configuration\PosClientConnectionManager.xml file is incorrect. The HostIP value must point to the name or the IP address of the Enterprise Web Server .

Solution

Validate the HostIP in the %PROGRAMDATA%\NCR\AdvancedStore\POS\Configuration\PosClientConnectionManager.xml file with the correct name or IP address of the Enterprise Web Server .

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